When you are researching IT service management solutions for your company, you will often have to choose between a cloud or an on-premise system. In the modern age, it can be difficult to know exactly which one is right for you as both have their own advantages and disadvantages.
n-premise systems are self-contained programs that are for your company and your company alone. You will often hire a specialized IT technician who will be able to take care of any and all needs you might have as a business when it comes to an IT service.
The biggest advantage of this is access. You are going to have a dedicated member of staff who can respond to your needs as and when you have issues. Since they only work for your company, there will also not be a delay before they attempt diagnosis and repair.
One disadvantage of on-premise systems is that they are tied to your company servers. Therefore, you can only take advantage of the protection such a system offers when you are on a computer connected to your company’s servers. Often, this means that only the hardware in your office is able to use this protection.
This type of ITSM solution is frequently developed by another party, such as the management system from SysAid. It is not integrated as part of your company’s server but is actually part of a cloud.
The big advantage of this is that you can access it from anywhere. This might prove to be exceptionally useful if you travel a lot for work and need to take a work laptop with you. Thanks to the Cloud, this device will have all the protection of any device in your office. Another advantage is that you won’t have to pay the wage of a dedicated member of staff, just a retainer fee for the services plus any additional maintenance you might need on an ad-hoc basis. This makes a cloud-based system brilliant for smaller businesses that have neither the scope nor the resources for an IT technician.
The disadvantage of a cloud system is that you will not be the only business that requires the attention of the ITSM providers. In the event that you have an issue, you might have to wait for a representative to become free to be able to help you out. You also might have to deal with any change in priorities they might face, which can be extremely irritating from the point of view of the customer.
Which System is Right for Me?
One of the easiest ways to determine which solution is best for you is to think about the size of your business. Only large businesses tend to have their own on-site ITSM solutions. If you have a smaller business, you might profit better overall with the attentions of a cloud-based system. See what is on offer for you now. Cloud-based systems take advantage of one of the most modern innovations we have seen; access to everything the Cloud offers might help your business in more ways than one.